Intermediate

ThousandEyes AI Intelligence

Learn how ThousandEyes provides AI-powered visibility across the internet, cloud providers, and SaaS applications to detect outages, visualize paths, and optimize digital experience.

Internet Intelligence

ThousandEyes deploys agents globally to monitor network paths across the internet. AI correlates data from thousands of vantage points to detect and localize outages in real time.

Test TypeAI ApplicationInsight Provided
Network LayerPath change detection, loss correlationISP routing issues, peering problems
HTTP/WebResponse time anomaly detectionCDN performance, origin server issues
DNSResolution time baseliningDNS hijacking, propagation delays
Voice/VideoMOS prediction, jitter analysisUC platform quality, codec optimization

AI-Powered Features

  1. Automated Outage Detection

    ML models analyze collective intelligence from all agents to distinguish between localized issues and widespread internet outages affecting multiple organizations.

  2. Path Visualization

    AI-generated network topology maps show the exact path packets take, highlighting where latency, loss, or routing changes occur.

  3. Correlation Engine

    When performance degrades, AI automatically correlates the impact with ISP events, BGP route changes, or cloud provider incidents.

  4. Predictive Alerting

    Trend analysis predicts performance degradation before SLA thresholds are breached, enabling proactive escalation to providers.

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Practical Tip: Deploy ThousandEyes Enterprise Agents at each major office alongside Cloud Agents for external perspective. The combination of internal and external vantage points dramatically improves fault isolation accuracy.

Use Cases

SaaS Monitoring

Monitor Microsoft 365, Salesforce, and other SaaS applications end-to-end, pinpointing whether issues are in your network, the internet, or the provider.

SD-WAN Validation

Verify SD-WAN overlay performance against underlay paths, ensuring intelligent path selection is working as expected.

Cloud Migration

Validate connectivity and performance to AWS, Azure, and GCP during and after cloud migrations with continuous monitoring.

ISP Accountability

Provide evidence-based data to ISPs when performance issues are on their side, accelerating resolution with indisputable proof.

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Looking Ahead: In the next lesson, we will explore Catalyst Center AI and its next-generation approach to campus network management and predictive analytics.

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